Policies and legal
Aora policies, in plain language.
Everything covering how Aora sells, ships, protects your data, and handles your orders - written in clear language for our India storefront.
Full policy map
Every policy, grouped by purpose.
India
Aora India Private Limited
Buying from Aora
- India Terms of Sale and Website Use
The agreement that applies when you browse, create an account, buy Aora products, use rewards, or contact support from the India storefront.
- India Shipping and Delivery Policy
How Aora India packs, dispatches, tracks, and handles delivery issues for India orders.
- India Cancellation Policy
When an India order can be cancelled, how to request cancellation, and what happens after dispatch.
- India Return, Refund, and Replacement Policy
Our policy is simple: all sales are final, so we do not offer returns, exchanges, or money-back guarantees on Aora products. This page explains the one situation we do help with, orders that arrive damaged, wrong, or missing, and how digital e-books are delivered.
Privacy and data
Product safety
- India Nutraceutical and Health Disclaimer
Important safety language for Aora India product pages, ingredient guides, insights articles, quizzes, and routine tools.
- India Product Quality, Labelling, and Adverse Event Policy
How Aora India handles product quality, label accuracy, batch information, storage, complaints, and adverse event reports.
Programmes and site rules
- India Promotional Offer Terms
Rules for Aora India discount codes, bundles, launch offers, influencer codes, and seasonal campaigns.
- India Aora Coins and Rewards Terms
How Aora Coins and rewards work for India customers.
- India Intellectual Property Policy
How Aora India protects brand assets, product content, site content, images, trademarks, and customer submissions.
- India Accessibility Statement
Aora India aims to make the storefront usable for customers with different access needs.
- India Grievance Redressal and Contact Policy
How India customers can raise order, product, privacy, payment, delivery, or content concerns with Aora.
Need help?
Order, privacy, legal, and product safety questions go to the same care desk.
Include your order number, country, product name, batch or lot number where relevant, and the page URL if your question is about content.