How can we help?

Orders are packed within 1 to 2 working days and usually reach you 2 to 7 working days after dispatch, depending on your pincode. You will see a delivery estimate at checkout and on your order page.

Open Account then Orders and tap the order to see live tracking. We also send the tracking link by SMS the moment your parcel is handed to the courier.

Delivery is free across India when you pay online. Cash on delivery carries a delivery charge, shown before you place the order. There are no hidden charges.

If the order has not been packed yet, open the order and tap Get help, or message support within a short window and we will update it. Once it is with the courier the address cannot be changed.

You can cancel from Account then Orders while the order still shows as processing. After it is packed or shipped, contact support and we will help if it has not left the warehouse.

Yes, where it is offered at checkout, on eligible pincodes for physical products. You pay in cash when the order arrives, and confirm it with a code we text to your phone. Cash on delivery carries a delivery charge, shown on the option before you choose it. Delivery is free when you pay online. Our team calls to confirm before it ships.

Check the live tracking on your order page first, as couriers sometimes update a little late. If it has not moved for more than 48 hours, open a support ticket and we will chase the courier for you.

We are sorry about that. Open the order and tap Get help, or write to care@aoraspectrum.com, within 48 hours of delivery, with a clear photo of the parcel and the product. We will arrange a replacement or refund.

Open Account then Orders, choose the order and tap Get help, or write to care@aoraspectrum.com. Send it within 48 hours of delivery and include a photo of the damage. Our team reviews it and tells you the next step.

Supplements are not returnable once purchased. We accept a return or refund only when the product reached you damaged, either damaged in transit or damaged before it was sent. Raise it within 48 hours of delivery, with a photo of the damage, at care@aoraspectrum.com or by opening a support ticket from your account.

Once a damage claim is approved, refunds reach your original payment method in about 5 to 7 working days. Refunds paid as Aora Coins are credited instantly.

Please do not use it. Open the order and tap Get help, or write to care@aoraspectrum.com, within 48 hours of delivery. Send a photo of the bottle and of the courier packaging, which lets us settle the claim quickly. We will send a replacement or a refund.

Apologies for the mix-up. Open the order and tap Get help, or write to care@aoraspectrum.com, within 48 hours of delivery, with a photo of what arrived and the packaging. We will correct it.

Open Account then Orders, select the order and download the tax invoice. It is available as soon as the order is confirmed.

Yes. All prices shown are inclusive of GST. Your invoice shows the base value and the GST charged for each line.

If you need a business invoice with your GSTIN, add it in your address or profile details before ordering, or message support with your order number and we will reissue it.

Yes. Open a support ticket with your order number and the correction needed, and we will reissue a corrected invoice.

Yes, a receipt is generated for every paid coin top-up and is available on the related transaction in your account.

Aora Coins are our loyalty rewards. You earn them for activities across the platform and can redeem them for savings at checkout.

You earn coins by referring friends, writing reviews, completing wellness check-ins and profile steps, and through seasonal offers. Your balance is shown in Account then Coins.

At checkout, turn on Use coins to apply them to your order, up to the per-order limit shown on the payment step. The discount is applied before payment.

Coins expire after 12 months with no coin activity, which means 12 months without earning or using any coins. We email you 30 days before they expire. Earning or using coins at any time keeps your whole balance valid for another 12 months.

You earn a referral reward once your friend completes their first eligible order. The exact amount is shown on the Refer page in your account.

Yes. When eligible, choosing a coin refund is the fastest option because coins are credited instantly instead of waiting for a bank refund.

Open Account then Coins to see your current balance and a full history of what you earned and spent.

Yes, coin packs are available as a top-up. Buying a pack often includes a bonus, and the coins credit to your wallet as soon as payment is confirmed.

Enter your phone number and confirm the one-time code we send by SMS. If you have set an account PIN, you can use that for faster sign-in.

Wait a few seconds and tap resend, and check that your number is entered correctly. Codes come by SMS, so check your messages rather than any chat app. If it still does not arrive, contact support.

Go to Account then Settings and choose Account PIN to set one. If you forget it, verify with an OTP and set a new PIN.

Open Account then Settings to update your contact details. Changing a phone number requires a quick verification of the new number.

Yes. Aora supports household members so you can keep separate wellness profiles and recommendations. Add them from the member switcher at the top of your account.

Go to Account then Settings to choose which updates you receive and how. Order and delivery alerts are always on so you never miss a parcel.

Yes. Your data is used only to run your account and orders, it is never sold, and you can request a copy or deletion at any time from Settings.

Open Account then Settings then Privacy to request deletion. We keep only what the law requires for past orders and remove the rest.

Dietary suitability varies by product. Gut-Guard and Silybeet are vegetarian, while Chamrose, Collacose and Nutrivit Plus contain non-vegetarian ingredients. Please check the vegetarian or non-vegetarian symbol on each product page and pack before purchasing.

Please check with your doctor before starting any supplement during pregnancy or breastfeeding. Some formulas are not recommended at these times, and the product page notes any cautions.

Most products are made to be taken together safely. If you are on medication or have a condition, check with your doctor first.

It depends on the product and your body, but many people notice early changes within a few weeks, with fuller benefits over 8 to 12 weeks of daily use. Each product page shares a realistic timeline.

Keep them in a cool, dry place away from direct sunlight, and close the pack tightly. Storage and shelf-life details are printed on the label and on the product page.

Yes. Products are made in a quality-certified facility, are FSSAI compliant, and batches are tested for purity and potency. Certificate details are linked on the product page where available.

Allergen and dietary information is listed in the supplement facts on each product page. If you have a specific allergy, please read that section or ask support before ordering.

The recommended dose, best time of day and whether to take it with food are shown in the How to take section on each product page and on the pack.

Take the quick fit quiz or view the goal-based recommendations in your account. Each suggestion links to the product so you can read the full details.