How can we help?

Orders are packed within 1 to 2 working days and usually reach you in 2 to 5 days depending on your pincode. You will see a delivery estimate at checkout and on your order page.

Open Account then Orders and tap the order to see live tracking. We also send the tracking link by SMS and WhatsApp the moment your parcel is handed to the courier.

Yes. Delivery is free across India on every order. There are no hidden shipping charges at checkout.

If the order has not been packed yet, open the order and use Need help, or message support within a short window and we will update it. Once it is with the courier the address cannot be changed.

You can cancel from Account then Orders while the order still shows as processing. After it is packed or shipped, contact support and we will help if it has not left the warehouse.

Yes, Cash on Delivery is available on eligible pincodes for physical products. A small amount may be collected online to confirm the order, with the balance paid at your door.

Check the live tracking on your order page first, as couriers sometimes update a little late. If it has not moved for more than 48 hours, open a support ticket and we will chase the courier for you.

We are sorry about that. Open the order, tap Need help, and add a photo of the parcel and product. We will arrange a replacement or refund quickly.

Open Account then Subscriptions and use Pause or Skip on the plan you want. You can also ask support and we will do it for you before the next charge.

We charge your saved method on the renewal date shown on the plan. We send a reminder before each charge so nothing is a surprise.

Go to Account then Subscriptions and choose Cancel on the plan. Cancelling stops all future charges. Any order already placed will still be delivered.

Yes. Open the plan and change the delivery frequency. The new schedule applies from the next cycle.

Yes, from the plan page or by messaging support. The updated price applies from the next charge.

We retry the charge and let you know so you can update your payment method. Your plan stays active while we retry, so you do not miss a delivery.

Yes. Subscriptions carry a standing discount versus one-time orders, and you can still apply eligible offers. The exact saving is shown on the product page.

Supplements are not returnable once purchased. We accept a return or refund only when the product reached you damaged, either damaged in transit or damaged before it was sent. Raise it within 3 business days of delivery, at care@aoraspectrum.com or by opening a support ticket from your account.

Open Account then Orders, choose the order and tap Need help, or write to care@aoraspectrum.com. Send it within 3 business days of delivery and include your proof of the damage. Our team reviews it and tells you the next step.

Once a damage claim is approved, refunds reach your original payment method in about 5 to 7 working days. Refunds paid as Aora Coins are credited instantly.

Please do not use it. Open the order and tap Need help, or write to care@aoraspectrum.com, within 3 business days of delivery. Send a video of the bottle and of the courier packaging: a video shows the state it arrived in more clearly than a photo, and it is what lets us settle a claim quickly. We will send a replacement or a refund.

Apologies for the mix-up. Raise a Need help request on the order, or write to care@aoraspectrum.com, within 3 business days of delivery, with a video or photo of what arrived and the packaging. We will correct it.

Open Account then Orders, select the order and download the tax invoice. It is available as soon as the order is confirmed.

Yes. All prices shown are inclusive of GST. Your invoice shows the base value and the GST charged for each line.

If you need a business invoice with your GSTIN, add it in your address or profile details before ordering, or message support with your order number and we will reissue it.

Yes. Open a support ticket with your order number and the correction needed, and we will reissue a corrected invoice.

Yes, a receipt is generated for every paid coin top-up and is available on the related transaction in your account.

Aora Coins are our loyalty rewards. You earn them for activities across the platform and can redeem them for savings at checkout.

You earn coins by referring friends, writing reviews, completing wellness check-ins and profile steps, and through seasonal offers. Your balance is shown in Account then Coins.

At checkout, turn on Use coins to apply them to your order, up to the per-order limit shown on the payment step. The discount is applied before payment.

Coins stay valid while your account is active. If an account is inactive for a long time, some coins may lapse, and we always notify you before that happens.

You earn a referral reward once your friend completes their first eligible order. The exact amount is shown on the Refer page in your account.

Yes. When eligible, choosing a coin refund is the fastest option because coins are credited instantly instead of waiting for a bank refund.

Open Account then Coins to see your current balance and a full history of what you earned and spent.

Enter your phone number and confirm the one-time code we send by WhatsApp or SMS. If you have set an account PIN, you can use that for faster sign-in.

Wait a few seconds and tap resend, and check that your number is entered correctly. If it still does not arrive, try SMS instead of WhatsApp or contact support.

Go to Account then Settings and choose Account PIN to set one. If you forget it, verify with an OTP and set a new PIN.

Open Account then Settings to update your contact details. Changing a phone number requires a quick verification of the new number.

Yes. Aora supports household members so you can keep separate wellness profiles and recommendations. Add them from the member switcher at the top of your account.

Go to Account then Settings to choose which updates you receive and how. Order and delivery alerts are always on so you never miss a parcel.

Yes. Your data is used only to run your account and orders, it is never sold, and you can request a copy or deletion at any time from Settings.

Open Account then Settings then Privacy to request deletion. We keep only what the law requires for past orders and remove the rest.

Aora AI is your in-account wellness assistant. It answers questions about your goals and our products and can suggest a routine. You reach it from your account dashboard.

Most Aora products are vegetarian and several are fully vegan. Each product page shows a clear diet badge so you can check before you buy.

Please check with your doctor before starting any supplement during pregnancy or breastfeeding. Some formulas are not recommended at these times, and the product page notes any cautions.

Most products are made to be taken together safely. If you are on medication or have a condition, check with your doctor or ask Aora AI for a suitable routine.

It depends on the product and your body, but many people notice early changes within a few weeks, with fuller benefits over 8 to 12 weeks of daily use. Each product page shares a realistic timeline.

Keep them in a cool, dry place away from direct sunlight, and close the pack tightly. Storage and shelf-life details are printed on the label and on the product page.

Yes. Products are made in a quality-certified facility, are FSSAI compliant, and batches are tested for purity and potency. Certificate details are linked on the product page where available.

Allergen and dietary information is listed in the supplement facts on each product page. If you have a specific allergy, please read that section or ask support before ordering.

The recommended dose, best time of day and whether to take it with food are shown in the How to take section on each product page and on the pack.

Take the quick fit quiz, view the goal-based recommendations in your account, or ask Aora AI. Each suggestion links to the product so you can read the full details.