India Return, Refund, and Replacement Policy

All sales are final

Aora products are consumable wellness products. For safety, hygiene, and product-integrity reasons, all sales are final: we do not offer returns, exchanges, or a money-back / "30-day" guarantee, and we cannot accept a product back once it has left our control - whether it is opened, unopened, used, or unused.

Please choose your products carefully and read the label, ingredients, allergen information, and usage directions before you order. If you are unsure whether a product is right for you, contact us before placing the order and we will be glad to help.

If your order arrives damaged, wrong, or incomplete

The one situation we always stand behind is a delivery problem that is our fault or the courier's. Contact us within 48 hours of delivery if:

• You received the wrong product.
• An item is missing from the parcel.
• The product arrived damaged, leaking, broken, or expired, or with a broken seal.
• The delivered batch does not match the invoice or is otherwise unsafe to use.
• The parcel was marked delivered but you did not receive it.

Email care@aoraspectrum.com with your order number and clear photos of the item and packaging. There is no customer return form or self-service return flow - our team reviews the evidence and, where the claim is genuine, arranges the right fix for you. You do not need to ship anything back unless we specifically ask you to.

What is not covered

Because all sales are final, we cannot offer a refund, exchange, or replacement for: a change of mind, taste or texture preference, results that vary from person to person, ordering the wrong product, an incorrect or incomplete address entered at checkout, refusal to accept delivery, or a delivery problem reported after the 48-hour window once the product has been stored outside our control.

How we resolve a genuine delivery issue

Where we accept a damaged, wrong, or missing-item claim, we choose the remedy after reviewing your evidence - usually a replacement or a missing-item dispatch, and a refund to your original payment method only where a replacement is not possible. Any refund or replacement is issued by the Aora team; there is no customer-initiated return.

Please keep the product and packaging until we confirm the next step, and do not discard anything we may need to review.

Timelines

Please report eligible delivery issues within 48 hours of delivery. Any approved refund is initiated after our team verifies the claim. Replacement dispatch depends on stock availability and serviceable pin code.

Digital e-books, delivery

Aora e-books are digital products. They are delivered electronically the moment your payment is confirmed: a download link is sent to your email and SMS, and the title is added to your library at /account/ebooks, where you can re-download it any time you are signed in. No physical item is shipped and no delivery address is needed.

If a purchased ebook does not appear in your library within a few minutes of payment, or a download link does not work, contact care@aoraspectrum.com within 48 hours and we will restore your access.

Digital ebooks, refunds

Because ebooks are delivered instantly and cannot be returned once accessed, digital purchases are non-refundable after the download or reading access has begun. This is consistent with the rules for digital goods under Indian consumer law.

The only exceptions are where the law requires otherwise, for example if you were charged but the ebook was never delivered to your library, the same title was purchased twice in error, or the file is genuinely corrupt and we cannot provide a working copy. In those cases contact care@aoraspectrum.com within 48 hours of purchase and we will fix the access issue or, where a working copy cannot be provided, refund the amount paid for that title to the original payment method.